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Cancellation & Refund Policy

senorona.com

Order Cancellation

➧ Time Frame: Cancel within 24 hours of order placement.

➧ How to Cancel: Contact Customer Service at [email] or [phone] with your order number.

➧ Confirmation: We will confirm your cancellation within 24 hours. If approved, you will receive a full  refund. 

Post-Processing Cancellation

➧ Shipped Orders: Orders already shipped cannot be canceled. You may return the item per our Return Policy.

➧ Custom Orders: Custom items cannot be canceled once in production.

Refunds

➧ Processing Time: Refunds processed within 7-14 business days to the original payment method.

➧ Payment Method: Refunds issued to the original payment method.

Notes

➧ Non-Cancellable Items: Clearance items, gift cards, and custom products are non-cancellable and non-refundable.

➧ Contact: For questions, contact Customer Service at [email] or [phone].

We reserve the right to update this policy at any time.